Text updates

Who this is for

Agents with a transaction open with us, or opening one. Most people opt in when they create their account or open their first file. This page exists so the program terms are publicly checkable before you do.

If you're a buyer, seller, escrow officer, lender or cooperating agent on a transaction we're coordinating, text any of our numbers and we'll reply: (650) 750-7458, (858) 221-9618, (916) 461-8003. Texting us first is your opt-in, and you can reply STOP at any time.

We never add a number on someone else's say-so. The person who owns the phone opts in themselves, every time. An agent cannot sign up a client, and we will not message anyone who has not asked us to.

How to opt in

1. On this page

1. Enter your mobile number and email address in the form on this page.
2. Tick the consent box. It is unchecked by default and reads, in full:

   I agree to receive SMS text messages from HousePilot, Inc. (TC Pilot) about my transactions and my account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

3. Submit the form. You will receive one confirmation text:

   TC Pilot: you're subscribed to transaction updates from HousePilot, Inc. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

Ticking the box is optional. The form submits whether or not it is ticked, and consent is never a condition of purchasing or using HousePilot, Inc. services. We record the date, the page, and the exact wording above against your submission.

2. From any page on this site

The “Want to receive text updates?” link in the footer of every page opens the same form, with the same unchecked box and the same wording.

3. By texting us first

If you text one of our numbers ((650) 750-7458, (858) 221-9618, (916) 461-8003), we reply with the confirmation above and treat your message as your opt-in. You can reply STOP at any time.

How to stop, and how to get help

Reply STOP to any message to unsubscribe immediately. You will get one final confirmation and nothing after it:

TC Pilot: you are unsubscribed and will receive no more messages. Reply HELP for help or email hello@tcpilot.com.

Reply HELP to any message for assistance:

TC Pilot (HousePilot, Inc.) transaction updates. Help: hello@tcpilot.com or 650-750-7458. Msg & data rates may apply. Reply STOP to cancel.

What we send

Messages are transactional and relate to your account or a transaction you have opened with us. Specifically:

• Transaction status updates on files you have opened with us.
• Reminders ahead of contractual deadlines and contingency dates.
• Requests for missing documents, signatures or information needed to complete your file.
• Replies to questions you have texted us about a transaction.

We do not send promotional or marketing texts to this program. If we ever want to, we will ask for separate consent first.

The details

Program

TC Pilot transaction and account notifications, sent by HousePilot, Inc.

Frequency

Message frequency varies. It depends on how many transactions you have open with us and how active they are.

Cost

Message and data rates may apply, per your carrier plan. We do not charge for the messages themselves.

Help

Reply HELP to any message, or email hello@tcpilot.com. You can also call (650) 750-7458.

Opt out

Reply STOP to any message at any time to unsubscribe immediately. Nothing else is required. Opting out does not affect email or phone, and does not affect our work on your files.

Consent is optional

Consent to receive SMS is not a condition of purchasing or using HousePilot, Inc. services. The box below is unticked by default and the form submits either way.

Your number

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy and Terms of Service.

Delivery

Carrier support and delivery depend on your carrier and device. Carriers are not liable for delayed or undelivered messages.